FREQUENTLY ASKED QUESTIONS:

ALL OF YOUR FRESH PRODUCTS SAY “OUT OF STOCK”

We don't currently offer delivery on any of our fresh products- so have disabled the option to purchase them.
If you would like to place an order either message us on facebook or contact your local store.

DO YOUR PRODUCTS CONTAIN ANY PRESERVATIVES?

No, We pride ourselves on ensuring that our RAW products are 100% Preservative free.

WHAT DOES B.A.R.F. STAND FOR?

B.A.R.F. Stands for Biologically Appropriate Raw Food

ARE YOUR RAW PRODUCTS BALANCED?

We offer a number of balanced products, These products are labelled "BARF".
These products are all balanced to an NRC standard.

HOW DO I ORDER FRESH PRODUCTS?

You can order our fresh products to collect from any of our stores.
Simply:
-Message us on facebook (www.facebook.com/petmincedirect) with the product you would like to order, which store you would like to collect from and the day you would like to pick your order up
OR
-Phone your local store

HOW DO YOUR PRODUCTS COME?

Minced Products: packaged in roughly 1kg lots.
10kg bulk buys: Packed in 1kg increments.
Bones: Due to the nature of bones these can be packaged anywhere between 1kg-3kg
Offal Products: packaged in approximately 1kg lots.
At Pet Mince Direct- we charge per weight.

DO YOU DELIVER?

Unfortunately we don't currently offer delivery for our RAW products.
Our Raw products are available in store only.

DO YOU DELIVER DRY FOOD?

Unfortunately due to current supply issues and freighting costs - kibble is available in-store only.